Order and Shipment

Order your LeapfrogTM printer in 4 simple steps

  1. Select Buying Options from the product page
  2. Select your location and contact your relevant reseller
  3. If non-available, you can order directly from us by sending us a direct email at [email protected].

Order process

Inform the reseller or us about your product choice and any other product such as filaments. Once we receive the request, someone will contact you promptly.

Select filaments and print stickers

LeapfrogTM offers a large selection of filaments of exceptional quality to ensure beautifully 3D printed designs. Choose from highly durable ABS “LEGO plastic”, biodegradable PLA for a smooth finish, Laybrick “brick structure” and water soluble PVA.

Payment

It is possible to pay directly by using one of the following methods:

  • iDeal
  • Paypal
  • Creditcard
  • Bank transfer

After receiving your order and your payment [in case of a bank transfer receiving a payment can take up to 5 working days], we will process it and aim to ship your order within the current lead time.

Shipment method

At LeapfrogTM we can arrange the shipment of your 3D printer. You will receive a notification when we have shipped your printer. Please be aware that we only deliver during week days and office hours. Contact the forwarder for a more exact delivery time.

Of course it is also possible to arrange your own shipment. If you want to arrange your own shipment, please select “Local pickup or use your own forwarder” as the shipping method. We will contact you when your order is ready for pickup by you or your forwarder. The shipping specifications of our printers are as follows:

​Creatr, Creatr HS and Creatr HS Lite

    • Shipping dimensions: 75x68x75 cm
    • Shipping weight: 35 kg

​Creatr XL, Creatr HS XL

    • Shipping dimensions: 65x75x126 cm
    • Shipping weight: 69 kg

​Xeed

    • Shipping dimensions: 101x66x100 cm
    • Shipping weight: 120 kg

​Pickup address: LeapfrogTM 3D Printers, H.Kamerlingh Onnesweg 10, 2408 AW, Alphen aan den Rijn, The Netherlands

​The opening hours of our warehouse are as follows: ​

    • ​From Monday until Thursday from 8.00 until 12.30 and from 13.00 until 17.00. ​
    • ​On Friday our warehouse is open from 8.00 until 12.30 and from 13.00 until 14.15.

We want you to be able to immediately start printing after receiving your brand new 3D printer! This is why it’s shipped in a customized box so that the printer can be easily unpacked.